Basically to EVERY business that I’ve ever had any relationship with: my doing business with you should not be an excuse for you to call me, on a holiday of ANY KIND in particular, to survey me (“One being extremely dissatisfied, 5 being extremely satisfied”) about my last visit to one of your branches.
For the first couple of questions I was semi-cordial. I figured that if I answered the questions quickly, your telemarketer would be done with me. Unfortunately, your tele marketer was difficult to understand. After asking them multiple times to repeat their question I was finished. When he asked me something about “am I overall happy about my experiences with 5/3 Bank” I laid it out.
"Prior to tonight I probably would have said yes. However, being called at home by a telemarketer has soured my overall opinion of 5/3 Bank. I’m going to hang up now and I do not want to be called again."
Yes, I’m on the Do Not Call list. Have been for quite some time. The thing they don’t spell out to you is that if you have any kind of a transaction with an organization, they can call you. Also, if a call is for the sole purpose of conducting a survey, it’s not covered.
I feel sorry for the minimum-wage-earner on the other end of the line. It’s not his fault. I blame whoever thought it would be a good idea to do this. Usually it’s a marketing department exec. They seem to feel the need to quantify experiences.
So. 5/3 Bank. Thanks for that.
Before you blast me for the title, please read through.
In January of 1991, the United States was embroiled in its first major conflict in 20 years. With more than a half million service members involved in the conflict, patriotism was at an all-time high for the U.S.
On 17 January coalition forces began an extensive aerial bombing campaign. Video coming from the front lines showed coalition air forces decimating Iraqi ground forces. In my opinion, Americans were charged up over the displayed power of our military.
10 days after it began, the National Football League held Superbowl XXV in Tampa, Florida. The highlight of the pregame ceremony was, of course, Whitney Houston’s rendition of the Star Spangled Banner. If you haven’t seen it or need refreshed, check it out.
Now, what I mean by she “ruined the National Anthem” does NOT mean that she did a bad job. Even now, watching her rendition gives me chills. I watched it live from the Presidio of Monterey after having shipped to Army basic training just 5 months earlier. What I mean is that she may have set the bar just a little too high.
Prior to her singing the National Anthem, I simply remember it as our Anthem. Sung before every professional or amateur sports event in the U.S., it was a standard part of the event, done almost as rote.
Then came Whitney Houston and the Florida Orchestra. To say that she did well is as large of an understatement as could exist in the music industry. She nailed it and made it her own. Her note runs seemed not only appropriate but felt as if they BELONGED in the song. It was an amazing performance. And that’s how she ruined it.
Ever since her rendition, which broke the Top 20 of the US Hot 100 twice (the second time being when it was re-released following 9/11), no musical artist has come close. This isn’t for lack of trying. Some have come close. Some were memorable in their own right: Luther Vandross, Mariah Carey and Kelly Clarkson for example. Some of the best have been rank amateurs like the Cactus Cuties during the Texas Tech/Baylor game.
But then there are the worst examples of the Anthem. Forgetting the words, being really out of tune or a combination of many things! Why is it that some musicians, people who’s JOB is music, don’t know the National Anthem?
At any rate, for all of the drama that surrounded the last few years of her life, one of the things that many people will remember about her was from more than 20 years ago. Her rendition has set the bar so high for this vocal performance that practically no other artist could possibly top it! But they keep trying. And failing or falling short.
You will be missed for your voice, Whitney.
The idea that for “security reasons” I can’t cancel your credit watch service online is ridiculous. If it was such a security issue, I shouldn’t have been able to sign up for it online!
Quick back story to this: I was getting ready to get a car loan and wanted to check my credit scores to and to make sure that there wasn’t anything fishy going on with my credit history. So, I randomly chose on of the three major credit reporting agencies. Equifax just happened to be the first one that came to mind. Signing up online was easy, relatively inexpensive ($16.95 per month) and I had all three credit scores rather quickly.
Cancelling the service, not so much.
For one thing, there are no links or headings on the site that indicate where to go to get cancellation information. Thinking it would be under “My Account” (not an unreasonable guess, right?) I took a look there. Nothing. After looking through there for a bit I clicked on “Contact Us”. Finally! It’s there though it’s not called out in any way.
So, I called the 800 number, went through the menu options and then sat on hold for a couple of minutes. When a live person finally picked up, I knew almost immediately that I was going to have issues.
Why do companies like yours feel the incessant need to outsource these jobs? And to top it all off, why do these overseas operators have to have a westernized name? It’s as bad as that USA Prime Credit operator, Peggy!
So, in a thick accent my operator, “Justin”, asked what he could do for me. I said that I simply wanted to cancel my service and that I was no longer using it. Before he could help me he said he needed some information.
I have to tell you, Equifax, I was getting pretty uncomfortable giving out my full SSN, name, email address and place of birth over the phone.
Once “Justin” had confirmed that I was who I was, I then was subjected to the Equifax sales spiel while he tried to get me to continue your service, even offering a free month of service. It took me interrupting him twice to tell him I didn’t want to continue the service and could he just please cancel it before he relented and finally cancelled it!
So, Equifax, I had a decent experience when signing up for the service. It was relatively simple and quick. But, thanks to my experience with trying to cancel it, I will be looking elsewhere the next time I need to do some credit monitoring.
And for those of you that can’t find the Equifax cancellation number, it’s 1-866-243-8181, 7 days a week between the hours of 8:00am - 3:00am, Eastern Time Zone.
For my Facebook friends: do NOT take this personally! Sometimes you just get tired of a particular app and don’t want to play it or see notifications from it anymore. Sometimes, you get tired of all of the requests from friends to come play some new game.
BLUF: You CAN still block apps in Facebook. The FAQ does not have the correct directions. Skip to the end of this post to find out how.
Either way, it used to be easy to block those annoying app requests. As the instructions in this Facebook FAQ explain, you would simply click on the “X” that would appear when you moused over a certain app request. A box would appear with a “Block App” link which you could then click on and prevent any notice from the offending app from ever appearing in your notifications let alone on your wall. Easy, right?
The other, less obvious way to block an app would be to go to that app’s page by typing the name of the app into the search block at the top of the Facebook page. You then click on the app’s name in the results that populate. This takes you to the homepage of the app. From there, you click on the “Block App” link in the left-hand column. Not so bad, either.
The problem is: NEITHER OF THESE TWO METHODS WORK ANYMORE!
The FAQ still exists but, none of the answers that this particular FAQ has are still appropriate.
Look, I get that things change on social networks all the time. You would think, though, that an organization as big as Facebook would have at least ONE PERSON available to do the updating of these FAQs.
And I’m sorry, dear old friend, but my rapidly disappearing disposable free time is already being consumed playing Bejeweled Blitz, Words with Friends, Sims Social, Texas Hold ‘Em Poker and (off the PC) COD: MW3. But thank you for the gift from whatever social game it is that you are playing now. Be it Farmville, Castleville, or Baking Life - I’m not interested. If I was, I’d probably have searched the game out on my own by now.
Interesting note: In creating this post I accidentally found a way to block those apps after all. When you search for an app using the Facebook Search block at the top of the page, the page that it takes you to for that app does not have a “Block App” link on it. However, if you click on the notification from your friend you get a “Request for Permission” page which asks you to allow the application to access information in your profile such as name, location, date of birth, sexual preference, inseam length, which side of the bed you sleep on, etc. At the top of that block, directly underneath the Request for Permission heading is a link to the app’s page. THAT link will take you to a page where you can actually click on a Block App link!
So, here’s an update to Facebook’s "How do I block or unblock an app?" FAQ:
Alright, so I’m a day late (alright…a year) on this one but thought this was cool anyways.
Most people have seen the Google Doodles by now. If you haven’t, it’s where Google changes the art on their massively minimalistic search page to reflect some event of significance that occurred on that day in history. For example, earlier this week the image was changed to a psuedo-daguerreotype photo to celebrate the 224th birthday of Louis Dageurre, the inventor of this first commercially successful photographic process. At one point they even changed their logo into a playable and recordable musical instrument reminiscent of the guitar to honor Les Paul. Some Doodles are unique to the area that they are being displayed in such as the image you would see if you were in Lebanon today celebrating Lebanese Independence Day.
So what did I find today? It being my birthday and the fact that I was logged in to Google at the time, my visit to the Google search page was rewarded with a birthday Doodle. On mousing over the image, the alt-text and title tag were revealed as saying “Happy Birthday Chris!” Further, clicking on the Google image took me to my Google Plus account.
Still not sure whether to be creeped out or not.